Phone screening gives you the opportunity to ask general questions that help you gain a better understanding of the applicant’s personality, career goals, and skill sets.
Read MoreThe 4 Ds are Denial, Deflection, Disruption, and Dumping.
Read MoreIncrease fees without creating internal tension by communicating openly with your staff.
Read MoreWhether it’s techs, doctors, or client service representatives (CSRs), staffing your practice may feel like a rotating door.
Read MoreYou don’t have as much practice discerning things about humans, so you might be tempted to put a lot of thought into the interview questions.
Read MoreYou need to address issues with staff before these problems snowball into bigger and bigger issues and eventually affect your ability to provide quality care to patients.
Read MoreYou need a business consultant to bridge the gap in knowledge between you and the experts you work with.
Read MoreIf you aren’t transparent with your team about the need for fee increases and how they are being reinvested, you risk everyone turning on you. Take these steps to raise fees without alienating your staff and your clients.
Read MoreYou’re moving from offering basic spay and neutering to establishing a comprehensive surgery center in your practice. It’s an investment that needs a fee structure that will turn a profit.
Read MoreVet tech candidate needs to be qualified, and you need to listen and ask the right questions to determine if they are.
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