Stop Training to Goodbye

One day, you’re training a new tech on administering anesthesia.

You’re feeling optimistic about the expertise they will bring to your practice.

Suddenly, you’re throwing a goodbye party for them.

Whether it’s techs, doctors, or client service representatives (CSRs), staffing your practice may feel like a rotating door.

As a consultant, I make a point of sitting in on exit interviews, and I’ve lost track of how many I’ve sat in on in the last few years.

That also means I’ve gotten a lot of insight into why people leave their veterinary practice jobs.

The top complaints I hear in exit interviews:

• Low salary. 

• Few breaks. 

• None or very few employment benefits offered.

• No opportunity for upward mobility within the practice.

• Long, demanding hours.

• Always being on call without adequate time off.

You already know that avoiding these is important.

You want to give better benefits to your staff. You want them for yourself, too.

You may be dealing with demanding hours and few breaks yourself because you’re short-staffed.

To secure your staff, you need to offer not only basic benefits but competitive benefits.

You need a profitable practice. 

Stop the churn of employees, starting with implementing incremental fee increases that improve profitability. 

Use the formula in my guide to Incremental fee increases.