#1 Reason Clients Take Pets Elsewhere
An appointment was double booked today.
That meant one frustrated pet parent waited in the lobby for almost 45 minutes before being taken back to an exam room.
It also meant your front desk employee got the stink eye.
You know better than anyone that your clients’ loyalty is built on great medical care and great communication.
It’s the little things that make a difference like…
Communicating when something unexpected happens
Taking the time to explain a treatment plan
Checking in after a procedure
When your schedule is packed from open to close, communication can easily slip through the cracks.
Long appointments to talk things through? Hard to make time for.
Follow-up calls to see how a pet is doing? Often forgotten in the chaos of a busy day.
When communication suffers, so does client retention.
Pet owners want to feel heard, valued, and reassured.
When that doesn’t happen, they might look elsewhere for care.
If this sounds familiar, it’s not a failure on your part—it's a sign that you need more support.
This is where a practice manager can step in and handle:
Staff scheduling and training
Inventory management
Bookkeeping
With the right practice manager, you can keep your clients happy and your practice running efficiently without burning yourself out.
Build stronger client relationships through better communication and management.
Use my Practice Manager Job Description to hire someone who can ease your workload.
