End the Catty Conflicts
Your front desk receptionist and vet tech barely exchange words.
When they do, it’s tense.
Snarky remarks, eye rolls, undermining comments, and worst of all…
A major lack of communication.
This behavior makes it impossible for you to foster a positive atmosphere where every pet receives the best treatment.
Don’t let internal conflicts hurt your patients.
Address these issues head-on by having the difficult but necessary conversation:
Encourage open dialogue by creating a safe space where everyone can constructively express their concerns and frustrations.
Emphasize the importance of teamwork and that you’re all working toward the same goal—providing excellent care.
To ensure there’s action, prepare a personalized improvement plan for the employees and bring it to the conversation.
By tackling internal tensions directly, you create a healthier, more positive environment where every pet receives compassionate, focused care.
If you’re lost on approaching infighting issues, book a free consultation.
I’m here to provide guidance on navigating these tough conversations and creating a more unified team.
